RETURN, REFUND & EXCHANGE POLICY

Effective Date: 24 March 2026

At Pasoja, we aim to provide a smooth and reliable shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Return Eligibility

Returns will only be accepted if the delivered product is:

• Torn
• Damaged
• Defective
• Dirty or received in an unusable condition
• Wrong item delivered

To be eligible for a return, the product must be:

• Reported within 3 days of delivery
• Unused and unwashed
• In original condition
• Returned with original tags and packaging

2. Exchange Eligibility

We allow exchange in the following cases:

• Wrong size delivered
• Customer wants a size exchange
• Damaged or defective product, where replacement is preferred and available

Size Exchange Policy

• Only one-time size exchange is allowed
• Exchange request must be raised within 3 days of delivery
• Product must be unused, unwashed, and in original condition
• Original tags and packaging must be intact
• Exchange is subject to stock availability

A second size exchange request for the same product/order will not be accepted.

3. Refund Eligibility

A full refund will be provided only if the delivered product is:

• Torn
• Damaged
• Defective
• Wrong item delivered
• Received in a dirty or unusable condition

Refunds will only be processed if:

• The claim is approved after review
• The returned product passes inspection
• A replacement is not available, or refund is considered the best resolution by Pasoja

For size-related issues, only a one-time exchange will be provided. Refund will not be issued for size preference if exchange is available.

4. Non-Eligible Cases

Return, refund, or exchange will not be accepted in the following cases:

• Change of mind
• Product no longer wanted after delivery
• Minor color variation due to screen/display differences
• Used, washed, worn, or altered products
• Missing tags or original packaging
• Sale, discount, or promotional items, unless received damaged, defective, dirty, or incorrect
• 
  

5. Request Process

To request a return, refund, or exchange, contact us within 3 days of delivery:

Email: pasoja.help@gmail.com

Phone: +91 8959041514

Please share:

• Order number
• Clear photos of the product
• Clear photos of the packaging
• Unboxing video, if available
• Reason for the request

Our team will review the request and confirm whether it is approved.

6. Reverse Pickup / Return Shipping

If your request is approved, Pasoja may arrange a reverse pickup where available.

If reverse pickup is not available in your area, you may be asked to self-ship the product. Any shipping reimbursement or support will be decided after review.

7. Refund Timeline

Approved refunds will be processed within 5–7 business days after approval.

• For prepaid orders, refunds will be made to the original payment method
• For Cash on Delivery (COD) orders, refunds may be made through bank transfer or another suitable method

8. Right to Reject

Pasoja reserves the right to reject any request if:

• The request is raised after 3 days of delivery
• The product is found used, washed, damaged after delivery, or altered
• Original tags or packaging are missing
• The request does not meet the conditions mentioned in this policy

9. Contact Us

For any return, refund, or exchange request, contact:

Pasoja

Website: https://pasoja.in/

Email: pasoja.help@gmail.com

Phone: +91 8959041514